Refund Policy

At Khlifi, customer satisfaction is important to us. Please review our refund guidelines below.

1. Eligibility for Returns

You may request a return or refund within 14–30 days of receiving your order (set your preferred timeframe). To qualify:

• The item must be unused and in original condition

• All accessories and packaging must be included

• Proof of purchase is required

Certain items cannot be returned for hygiene or safety reasons (e.g., personal-care items, opened consumables).

2. Non-Returnable Situations

Refunds will not be granted for:

• Damage caused by improper use

• Orders that arrive after customer refused delivery

• Products without original packaging

• Items marked as “Final Sale”

3. Damaged or Defective Products

If your product arrives damaged or faulty, contact us within 48 hours with photos/videos. We will:

• Replace the item, or

• Provide a full refund

4. Refund Processing

Once your return is approved:

• Refunds are issued to the original payment method

• Processing time: 3–10 business days

Shipping fees are generally non-refundable unless the return is due to our error.

5. Exchanges

Exchanges are subject to stock availability. If unavailable, a refund may be issued instead.

6. How to Request a Return

Email our support team at:
📧 [decorexclusive55@gmail.com]

Include your order number, reason for return, and photos (if applicable).